Terms & Conditions


Please read these Information before submitting your order.


- We do not accept swapping or trading of items.
- We will not be held responsible for lost parcels / damaged
  mailed-out items should you not opt for registered mail.
- We do not do reservations of items.
- Receiving an invoice will allow reservation of the item for
  24hrs, and payment must be made within this time frame to
  secure your purchase.
- All dead buyers will also be blacklisted from our website
  and from all future purchases.
- Prices are non negotiable.
- All ATM transfers must be accompanied with a snapshot
  (no scans allowed) of your transaction receipt.
We reserve all rights to reject any orders without the
  snapshot. No refunds will be made as well.
- PAPER DOLLY will take legal actions against fraud cases,
  such as faking payment etc.
- PAPER DOLLY reserves the right to reject transactions with
  any customer at our own discretion.




Exchange Policy

We do not do refunds, returns, or exchanges, unless the item received is defected and we are out of stock for an exchange piece.
To qualify for a return/exchange of defective or wrong item/s dispatched, item/s must be returned, unworn/unwashed and in a brand new condition. Upon stringent checks, should we find that the item/s do not qualify our Return/Exchange Policy, we will not hesitate to reject the request.
Exchanges must be done within 7 days of the dispatch date. After this period, return/exchange of the item/s will not be entertained.
Under all other circumstances, a one-for-one exchange will be provided. In the event that the item/s you originally purchased is/are out of stock, a full refund will be processed.
Please note that returns/exchanges are assessed on a case-by-case basis. PAPER DOLLY reserves all rights to exercise at our own discretion in permitting all returns and exchanges.

Laundry care
#1 we recommend all apparels to be hand washed
#2 for dual tones apparels, avoid soaking them in water
#3 do not tumble dry your apparels
#4 wash apparels with like colors
#5 for delicate pieces (e.g. apparels made of chiffon), please avoid rubbing

Disclaimer
We try to feature the true color of our products as close as possible on our site. However, do allow slight color difference due to the harsh studio lightings and different resolution of everyone's monitor screen.
Paper Dolly will not be responsible for any misinterpretation of products